ITSD - Library Services

Library Services is a collective name for all online services and resources of the Cornell University Library. Some individual resources available include the library catalog, reference materials, online journals, and circulation information. Some of these services require a Cornell NetID and password, while others do not.

For more information on Library Services, visit:

General Information

Do NOT attempt to handle library questions; instead, refer users with said questions directly to .

Technical Support for Library Services

  • Use the “Help” link from the main library page or send mail to
  • Use the “Report a Problem Connecting” link that appears at the bottom of all library pages.
  • If a user is getting a “Proxy Authentication Error,” notify
  • Check out the library help page for information on off-campus access to library resources (VPN and Passkey).
  • Go to the library reference desk for the appropriate library (see referral information).

Library Software

Customers calling to know about what CU software is available in certain labs on campus? Look no further than this handy-dandy library link.
Interactive Map

This snappy little page is a handsome chart detailing every computer lab at Cornell and every piece of software CU licenses. Very handy!

Library Access

  • Cornell student, staff, and faculty can access the library's print and electronic resources.
  • Cornell alumni can access print resources and a few electronic full-text databases using their NetID. Information about alumni access is available at
  • Other non-Cornellians would have access only on campus to print resources. Information about Guest Borrowers is available at
  • Sponsored NetIDs are on a case-by-case basis, and must be worked on with the staff at the library. Have the user contact for more information about this.


If someone is trying to access Refworks offcampus they may need to use Cornell’s Group code; RWCorIndLabRS. Any other questions can also be answered at the Refworks FAQ page:

What the HelpDesk Should Do

ITSD should not attempt to answer library-related questions, since the library is in a better position to understand and deal with access issues. The best thing to do is have people click on an Ask A Librarian link, , from any of the library’s web pages (live chat with actual CU Library reference staff), or write to is for specific circumstances, not necessarily related to alumni access to electronic resources.

If a ticket comes in, it can be sent to the Cornell University Library TDX queue via Move to Application -> CUL Ticketing


Library Services are provided by the Cornell University Library. 


A list of reference desk contact numbers is maintained at the directory.


Article ID: 199
Thu 10/24/19 11:15 AM
Mon 3/20/23 10:22 AM