Create a New Service Request

Method 1

  1. Log in to the TDNext platform.
  2. Click on the waffle icon on the upper left hand corner of the page.
  3. Select the FCS - Administration- Portal application in the menu.
  4. Select + New in the center of the page.
  5. Click the Form corresponding to Service Request from the dropdown menu.
  6. Enter the customer's name or NetID in the Requestor field then select the correct customer entry.

Tip: NetIDs are always unique so whenever possible, use a NetID to look up a Requestor.

  1. Enter information for the ticket in the Summary and Description fields.
  2. Select an appropriate Priority in the fields for the ticket (if available).
  3. Select the service offering from the dropdown menu or select the magnifying glass icon to search in the Service field.

Note: TDX may automatically set the Service Type based on the Service you selected. If not, enter the appropriate Service Type information. Learn more about Service Types here.

Tip: Make your best guess when choosing a service offering.

  1. In the Status field, make a selection that best applies to you:
    • Select In Process to assign it to yourself.
    • OR, Select Reassigned to assign it to another technician or service delivery team.
  2. Select yourself or NetID, technician, or service delivery team in the Responsible field.
  3. Click Save.

Method 2

There is another simple method on the TDX desktop that allows the user to create a new incident or service request.

Note: You may need to create a new desktop and add the section "Create and Work on Tickets" since every desktop is different.

  1. Scroll to the section Create and Work on Tickets of your desktop.
  2. Select + Service Request or + Incident.
  3. Follow steps 5 -12 from Method 1.

To learn about working on a ticket, Click the link to check out the following steps for work a ticket.

Print Article